5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have an image in mind of exactly what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have discovered is that most security guard companies are capable of supplying the service that property managers want, but also often do not due to a lack of continuing quality management procedures.
Security guard companies are unlike any vendor that a home supervisor usually hires. If you hire a painter, you can see whether or not they do their tasks by looking at the walls. However, when you hire a security guard company, how often can you determine if the protector organization is performing their job including running background checks and drug screenings, providing great training to your own guards, and efficiently monitoring and supervising your defenses. In most instances they probably are, but it’s crucial to employ a system of verification and quality management to make sure that problems associated with the deficiency of performing these tasks do not begin to occur.
In this article we will talk five (5) simple steps to enhancing your safety guard service and attaining everything you imagine as your ideal event security London.
Screen Your Guards Qualifications
In most states, guards are mandated to have a specified level of training before they can begin working as security guards. If your state is among these states, make sure that your security guard organization is compliant.
If you are in a country where there are no state requirements for shield certificate, then investigate the sort of training that is being supplied by your security provider and ask yourself does it seem adequate.
It is also your security guard firm performing background and drug screenings on all your guards until they send them to your property? If they are, they should be supplying you with verifications. If not, why?
Another superb method to screen if the protector is a fantastic fit for your house is to conduct a brief”interview” to get a sense of the guard and to explain your expectations. This first dialogue will tell you a lot on what to expect from this guard and it gives you a chance to request a different guard if you feel that it is necessary.
Assess Guard Training
Though most security guard companies have a very comprehensive orientation that introduces every guard to the company itself, in several cases the guard’s orientation to his assigned land isn’t quite as complete. We predict the orientation to the assigned land”Site Specific Training”. Find out what your website specific training looks like:
• Does it occur at your premises?
• How long is each new officer educated?
• How long can the security firm double lender?
Determine the response to every one of these questions and make sure that they fit with what you believe is sufficient. You should even think about sitting in on your safety guard business’s orientation and also your website specific training to acquire an understanding of what goes on preparing a guard to operate at your premises.
Protect supervision is among the more important factors of good security guard service. When security companies provide poor supervision, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the protector to understand and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel that their work isn’t important and they begin to find themselves as less of a region of the security team. When guards do not feel as part of your team it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract doesn’t require on-site supervision, how can your security guard firm remotely oversee its defenses? Outside of the normal security firm field manager spot checks, the two methods of distant supervision that prove most successful are:
Officer Tour Tracking Systems
If your guards are required to make rounds of your premises, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they are in your premises. These monitoring systems permit the security guard company to track the time and log the activity of the guards while they are making rounds to several areas in your premises. Many Officer Tour Tracking Systems can create reports that enable the safety guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be given with an updated version of these reports.
In addition to Officer Tour Tracking systems, we have discovered that using a system for guards to check in regularly with the safety guard provider provides a method of making sure that each guard is secure and alert. Using guards check-in regularly together with the safety guard company, at least every 30 minutes, guards believe that their security is important and that being awake and attentive is an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are almost always great ways of finding out just what is occurring with your safety while you aren’t there. Through these inspections, make sure to ask your safety guards questions regarding their responsibilities and duties to make sure that they know their tasks. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a licensed security consultant as part of your continuing security program. Remember, when choosing a security consultant be sure that the consultant isn’t actually a security guard company. If that’s the case, your audit is sure to develop problems with your existing security guard company.